ITC Cloud

Get to Know All of the Features

Features

  • Call management and phone system administration
  • Cloud storage integrations: Google, Box, Dropbox™
  • ITC Cloud mobile app for smartphones and tablets
  • Automatic call recording
  • Web-based softphone
  • Customizable auto attendants
  • Unlimited business SMS
  • Multi-level and multi-language IVR
  • Chat with presence (mobile and web-based)
  • Google Speech to Text (Speak to IVR)
  • Audio conferencing (up to 10 participants)
  • Voicemail to email and texttranscription
  • Microsoft Outlook and Teams integration
  • Graphical call reporting
  • Click to dial and callscreen pop
  • HD video conferencing and online meetings (Up to 25 participants)

Add Ins

  • Avaya J169 and J179
  • Call queues
  • Expansion modules -JEM 24
  • Call center analytics (dashboards, call back, reports)
  • Cordless phone - Yealink CP960
  • DID / CNAM / E911
  • Conference phone - Yealink CP960
  • Toll free packages
  • Integration with CRM (Salesforce, Zendesk, Hubspot, etc)
  • Faxing, overhead paging and ringers
ITC Cloud, Calendar