What Is ITC Cloud?
As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner.
ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy!
Our portal is a one-of-a-kind self-manageable system. Create your own voicemail, auto attendants, call queues, and more. Manage your phone numbers as well as used and available inventory.
We help you move to the cloud. Moving circuits, connections and call center routing is easy when you have a helping hand. The seamless experience is a key differentiator that customers appreciate most about ITC Cloud.
Being hosted in the cloud provides you with the safety and security you need with no downtime.
ITC Cloud is backed by three Tier 5 data centers across the US that provide you with full fail-over.
Work Your Way
Work from anywhere on any device. Download the ITC Mobile app and work as if you’re right in the office. Business chat and SMS also gives you the ability to instant communicate without having to use your personal phone numbers. You can use a soft client on your Laptop or PC, use a phone or all of the above.
Can I keep my existing phone number? Would I have to fully replace my phone system?
Yes, your current phone numbers can be retained. And no, you would not need to purchase any new devices; ITC Cloud provides all the necessary hardware.
How can I tell which cloud-based solution is right for my business?
It’s simple: get in touch and we’ll help you make an informed decision. We take great pride in supplying people with only the solutions that they truly need!
What kind of tech support/training do you offer?
Our highly proficient support teams are at your disposal 24/7. When implementing a solution, we also offer on-site training completely free of charge. On our support page you will find all our training videos and support documents as well. See below for more information!
Want to learn more about what ITC Cloud can do for your business? Check out this instructive video!
You can also contact our team of experts at any time - day or night. – we’d love to answer any questions you might have. Reach out to us via phone, email, or support ticket form.
Our in-house servers located in Grand Rapids, Dallas, and Las Vegas data centers provide safe, stable, lightning-quick service. New locations coming soon!
Tier 5 Platinum Data Center
Type 2 SOC2
10 Redundant ISP Carriers
Type 3 SOC 3
167 Peer Links
100% Renewable Energy Powered
NIST 800-53 Type 1
Fully Meshed Redundant Network
Carrier Grade Backbone and Switches
Type 1 HIPAA
PCI Colocation Services
In-Telecom provides all of our phone and infrastructure systems. In order to better serve our clients and their members, we needed to become more agile in the call center. We needed to expand the infrastructure for redundancy and disaster recovery to ensure we were giving our clients the best level of service. Having that level of support that we couldn't provide ourselves from In-Telecom lets us sleep better, lets us know we have someone to call, lets us know that at the end of the day In-Telecom has the infrastructure in place that we don't have. If you're in a position where you have outgrown your infrastructure needs then contact In-Telecom. These guys come in, they take care of business, they make sure you're working first and sort out the details later. That is something you can't get with anyone else and that is why we chose In-Telecom.
We've been with In-Telecom for 10 years, never had a problem, always a friendly voice when contacting, and very quick response time. They've allowed us to work remotely during COVID with an extremely easy transition. If someone is thinking about switching to In-Telecom, I wouldn't even give it a second thought. The service goes way beyond the sale and the last thing you want to do is have to work through your problems. Switching to ITC Cloud is one of the best decisions I ever made.
In-Telecom has been great. They've allowed us to have the ability to work remotely between all 12 facilities. I would highly recommend anyone looking to update their technology needs. They're a great team to work with, quick to handle any problem you may have, and a great group of people.
I have been pleased with the quick response and professional service they have provided for my project.