Learn how we’re helping our customers through COVID-19
What Is ITC Cloud?
As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner.
ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy!
benefits
Simple
Our portal is a one-of-a-kind self-manageable system. Create your own voicemail, auto attendants, call queues, and more. Manage your phone numbers as well as used and available inventory.
Easy
We make switching to the cloud a breeze. The seamless experience when moving circuits, connections and call center routing is what our customers appreciate most about ITC Cloud.
Reliable
Being hosted in the cloud provides you with the safety and security you need with no downtime.
Resilient
ITC Cloud is backed by three Tier 5 data centers across the US that provide you with full fail-over.
Work Your Way
Work from anywhere on any device. ITC Cloud delivers access to your office phone along with features like chat and business SMS from any device with an internet connection. Using a mobile device? Download the ITC Mobile app. Using a laptop or PC? Log into the ITC Cloud soft client.
Helpful Info
Can I keep my existing phone number? Would I have to fully replace my phone system?
Yes, your current phone numbers can be retained. And no, you would not need to purchase any new devices; ITC Cloud provides all the necessary hardware.
How can I tell which cloud-based solution is right for my business?
It’s simple: get in touch and we’ll help you make an informed decision. We take great pride in supplying people with only the solutions that they truly need!
What kind of tech support/training do you offer?
Our highly proficient support teams are at your disposal 24/7. When implementing a solution, we also offer on-site training completely free of charge. On our support page you will find all our training videos and support documents as well. See below for more information!
Support
Want to learn more about what ITC Cloud can do for your business? Check out this instructive video!
You can also contact our team of experts at any time - day or night. – we’d love to answer any questions you might have. Reach out to us via phone, email, or support ticket form.
Support Quality
50s
Wait Time
2.3 hrs
Resolution Time
100%
Customer Satisfaction
ITC Data Centers
Our in-house servers located in Grand Rapids, Dallas, and Las Vegas data centers provide safe, stable, lightning-quick service. New locations coming soon!
Compliance Details
Tier 5 Platinum Data Center
Type 2 SOC2
10 Redundant ISP Carriers
Type 3 SOC 3
167 Peer Links
MPAA
99.999% Up-time
PCI DSS-ROC
100% Renewable Energy Powered
NIST 800-53 Type 1
Geo-Redundant
PCI DSS-AOC
Fully Meshed Redundant Network
ISO_IEC_27001
Carrier Grade Backbone and Switches
Type 1 HIPAA
PCI Colocation Services
These compliance items are subject to change.
Please give us a call at 1-888-470-0614 for more details if needed.
testimonials
In-Telecom is going above and beyond any expectations! We switched to internet-based phones over a year ago, and it was a complete disaster. After a few months with a different company, we came across In-Telecom and have not looked back. They provided great service, quality phones, commercial routers, competitive pricing, and very helpful staff in every department we worked with.
In-Telecom has been great. They've allowed us to have the ability to work remotely between all 12 facilities. I would highly recommend anyone looking to update their technology needs. They're a great team to work with, quick to handle any problem you may have, and a great group of people.
We've been with In-Telecom for 10 years, never had a problem, always a friendly voice when contacting, and very quick response time. They've allowed us to work remotely during COVID with an extremely easy transition. If someone is thinking about switching to In-Telecom, I wouldn't even give it a second thought. The service goes way beyond the sale and the last thing you want to do is have to work through your problems. Switching to ITC Cloud is one of the best decisions I ever made.
In-Telecom provides all of our phone and infrastructure systems. In order to better serve our clients and their members, we needed to become more agile in the call center. We needed to expand the infrastructure for redundancy and disaster recovery to ensure we were giving our clients the best level of service. Having that level of support that we couldn't provide ourselves from In-Telecom lets us sleep better, lets us know we have someone to call, lets us know that at the end of the day In-Telecom has the infrastructure in place that we don't have. If you're in a position where you have outgrown your infrastructure needs then contact In-Telecom. These guys come in, they take care of business, they make sure you're working first and sort out the details later. That is something you can't get with anyone else and that is why we chose In-Telecom.
