Support
We’re here for you 24/7 to make sure your phone systems are working, and that you can do business. Submit a ticket or call our live support agents for assistance.
Need immediate assistance? Call us now at 1-888-470-0614
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Have an issue? Call our 24/7 live support team at 1-888-470-0614 and we'll help you solve it!
Frequently Asked Questions
What is ITC Cloud?
ITC Cloud is a simple, reliable, unified communications solution for businesses. We give you the ability to work from anywhere, on any device – desk phone, cell phone, or computer – in a seamless manner. We make moving to the cloud easy!
ITC Cloud cares about the overall efficiency of your business, providing 24/7 help desk support. We take pride in delivering the best customer experience, from start to finish and beyond.
ITC Cloud is managed by In-Telecom. In-Telecom simplifies technology solutions for medium to enterprise size businesses by offering solutions for unified communications, integration, analytics & security, and managed IT services. In-Telecom was ranked in the 2020 Inc. 5000 Fastest Growing Companies in America.
What is VoIP?
VoIP stands for Voice over Internet Protocol, which is the technical term that refers to voice communications over the public Internet.
Similar to data being transmitted when browsing the Internet, VoIP converts data packets as voice signals to support numerous voice applications. With a reliable internet source, VoIP provides voice communications to any device anywhere.
Is cloud phone service reliable?
Yes! ITC Cloud is backed by three data centers across the US, which provide a full failover operational mode.
Do I still get 911 servicec with VoIP?
Absolutely! Your address given to us at the time of partnership is what will be used for 911 emergencies.
Our company is moving to a new location. Can you help?
Of course! ITC Cloud makes moving extremely simple. Reach out to one of our account specialists at 1-888-470-0614 and they’ll walk you through the process. Switching to ITC Cloud when changing locations can save you time and money, a win-win situation!
Can I keep my numbers and phones?
Yes, your current phone numbers can be retained. And no, you would not need to purchase any new devices; ITC Cloud provides all the necessary hardware.
How can I tell which solution is right for my business?
It’s simple: get in touch and we’ll help you make an informed decision. We take great pride in supplying people with only the solutions that they truly need!
What kind of tech support/training do you offer?
Our highly proficient support teams are at your disposal 24/7. When implementing a solution, we also offer on-site training completely free of charge. On our support page, you will find all our training videos and support documents as well. See below for more information!