ITC Cloud

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Customer Service

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FAQs

Below are some Frequently Asked Questions. Don't see what you're looking for? Contact Us

What is ITC Cloud?

ITC Cloud is a simple, reliable, unified communications solution for businesses. We give you the ability to work from anywhere, on any device – desk phone, cell phone, or computer – in a seamless manner. We make moving to the cloud easy!

ITC Cloud cares about the overall efficiency of your business, providing 24/7 help desk support. We take pride in delivering the best customer experience, from start to finish and beyond.

ITC Cloud is managed by In-Telecom. In-Telecom simplifies technology solutions for medium to enterprise size businesses by offering solutions for unified communications, integration, analytics & security, and managed IT services. In-Telecom was ranked in the 2020 Inc. 5000 Fastest Growing Companies in America.

What is VoIP and how does it work?

VoIP stands for Voice over Internet Protocol, which is the technical term that refers to voice communications over the public Internet.

Similar to data being transmitted when browsing the Internet, VoIP converts data packets as voice signals to support numerous voice applications. With a reliable internet source, VoIP provides voice communications to any device anywhere.

Is the cloud reliable?

Yes! ITC Cloud is backed by three data centers across the US, which provide a full failover operational mode.

Will I still have 911 service?

Absolutely! Your address given to us at the time of partnership is what will be used for 911 emergencies.

Our company is moving to a new location and we are looking at a new phone system. Can you help?

Of course! ITC Cloud makes moving extremely simple. Reach out to one of our account specialists at 1-888-470-0614 and they’ll walk you through the process. Switching to ITC Cloud when changing locations can save you time and money, a win-win situation!

Can I keep my existing phone number? Would I have to fully replace my phone system?

Yes, your current phone numbers can be retained. And no, you would not need to purchase any new devices; ITC Cloud provides all the necessary hardware.

How can I tell which cloud-based solution is right for my business?

It’s simple: get in touch and we’ll help you make an informed decision. We take great pride in supplying people with only the solutions that they truly need!

What kind of tech support/training do you offer?

Our highly proficient support teams are at your disposal 24/7. When implementing a solution, we also offer on-site training completely free of charge. On our support page, you will find all our training videos and support documents as well. See below for more information!

training videos

How to Set Up a Conference Call
How to Set Up an Auto Attendant
How to Set Up a Call Queue
How to Assign a Time Frame to a DID (Phone Number)
How to Set Up a New User
The ITC Cloud Manager Portal

Resource Docs

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ITC Cloud Basic User Manual

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Send Welcome Email to New User (Manager Portal)

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Set Up Voicemail to Email

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Set Up Voicemail to Email for New User (Manager Portal)

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How to Set Up Music on Hold

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How to Create an Audio Conference Bridge (Manager Portal)

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How to Access and Create ITC HD Video Conferencing

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How to Complete iPhone Update

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How to Transfer on Avaya J169

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How to Complete Phone Factory Reset on Avaya J169

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Resources Firewall Requirements

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Holiday How To: 4 Steps to Prepare with ITC Cloud

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Our Latest Success Story

remote support

Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support

A member of our support team will talk with you first to determine the nature of the problem.

How It Works

  • Step 1. Call 1-888-470-0614 Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field and click the button to initiate the screen-sharing session.
  • Step 2. You are prompted to download a small virus-free application.
  • Step 3. With your permission, your support representative can view your screen and share control of your mouse and keyboard.
  • Step 4. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

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