Cloud Call Center Software.
Deliver a better customer service experience by moving to a cloud call center, with the features you need to support your customers.
TRUSTED BY INDUSTRY LEADERS
Deliver The Support Your Clients Deserve
Your customers expect a seamless customer service experience. Today, it takes more to deliver a top-notch customer support experience. With the right Cloud Contact Center in place, you can provide a higher quality of service, know more about your customers when they call, and provide multiple ways for customers to interact with your support agents.
Deliver a customer support experience that’s more than just a phone call, give them the options they prefer to reach you, and give your support team the tools they need to know your customers and deliver the highest level of service.
Real Time Analytics
Get real-time insights into call center traffic and monitor ongoing activity.
Omnichannel Communication
Interact with your customers they way they want to communicate, regardless of channel.
Advanced Call Routing
Increase efficiency by automatically capturing and routing calls where they need to go.
Easily Scale Up & Down
Reduce costs and scale efficiently, deploying new agents only when you need them.
Complete Agent Management
Monitor your agents, assign them where they need to go, and improve operations.
Advanced Integrations
Take your customer experience to the next level with endless integrations.
Get The Best Call Center Software for Your Business
Call Center Solutions for Any Sized Business
ITC Cloud CX Features
Standard
Pro
Advanced
Starting From
$40.95/mo
Per user. Based on 50 Users
Starting From
$87.99/mo
Per user. Based on 50 Users
Starting From
$127.99/mo
Per user. Based on 50 Users
ITC Cloud Complete Features
Queue Features (Announcement, Custom Hold Music, Wait Time, Position)
Call Center Analytics (Dashboards, Reports, Real-Time Queue Stats)
Named or Concurrent Agents
IVR Designer
CRM - Connector, Click to Call, and Screen Pop
Audio Recording with 30 days storage
Realtime Monitoring, Dashboards and Historical Reporting
Scheduler
Dynamic Callback
Two Included IVR Ports
Manual Dialer
Dialer APIs
Social Media
Blending
Email with Supported CRM
Chat with Presence (Mobile and Web Based)
SMS
Take Your Client Support Experience to The Next Level
Do More with Advanced Integrations
Take client communications to the next level with powerful integrations with the platforms you use everyday.
CRM & Help Desk Integrations
Ensure your sales and support agents have the information they need by integrating directly with your CRM.
Communication Channels
Communicate the way your customers do by integrating with your communication channels on social, chat, and more.
Open API for Custom Integrations
Have a custom platform that you want to integrate with your contact center software? our open API makes it possible.
Upgrade Your Customer Service Experience
Shoot us a message today to schedule a live demo of ITC Cloud CX and let us show you how you can improve your call center experience.