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Cloud Call Center Software.

Deliver a better customer service experience by moving to a cloud call center, with the features you need to support your customers.


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Deliver The Support Your Clients Deserve

Your customers expect a seamless customer service experience. Today, it takes more to deliver a top-notch customer support experience. With the right Cloud Contact Center in place, you can provide a higher quality of service, know more about your customers when they call, and provide multiple ways for customers to interact with your support agents.

Deliver a customer support experience that’s more than just a phone call, give them the options they prefer to reach you, and give your support team the tools they need to know your customers and deliver the highest level of service.

Real Time Analytics

Get real-time insights into call center traffic and monitor ongoing activity.

Omnichannel Communication

Interact with your customers they way they want to communicate, regardless of channel.

Advanced Call Routing

Increase efficiency by automatically capturing and routing calls where they need to go.

Easily Scale Up & Down

Reduce costs and scale efficiently, deploying new agents only when you need them.

Complete Agent Management

Monitor your agents, assign them where they need to go, and improve operations.

Advanced Integrations

Take your customer experience to the next level with endless integrations.

Get The Best Call Center Software for Your Business

Call Center Solutions for Any Sized Business

ITC Cloud CX Features




Starting From


Per user. Based on 50 Users

Starting From


Per user. Based on 50 Users

Starting From


Per user. Based on 50 Users

ITC Cloud Complete Features

Queue Features (Announcement, Custom Hold Music, Wait Time, Position)

Call Center Analytics (Dashboards, Reports, Real-Time Queue Stats)

Named or Concurrent Agents

IVR Designer

CRM - Connector, Click to Call, and Screen Pop

Audio Recording with 30 days storage

Realtime Monitoring, Dashboards and Historical Reporting


Dynamic Callback

Two Included IVR Ports

Manual Dialer

Dialer APIs

Social Media


Email with Supported CRM

Chat with Presence (Mobile and Web Based)


Take Your Client Support Experience to The Next Level

UCaaS CRM Integrations 1

Do More with Advanced Integrations

Take client communications to the next level with powerful integrations with the platforms you use everyday.

CRM & Help Desk Integrations

Ensure your sales and support agents have the information they need by integrating directly with your CRM.

Communication Channels

Communicate the way your customers do by integrating with your communication channels on social, chat, and more.

Open API for Custom Integrations

Have a custom platform that you want to integrate with your contact center software? our open API makes it possible.

Upgrade Your Customer Service Experience

Shoot us a message today to schedule a live demo of ITC Cloud CX and let us show you how you can improve your call center experience.